10 Key Points:
1. Present the letter through the reader's perspective.
2. Verify that the format of the letter is professional.
3. Use the three part direct pattern for routine requests and responses.
4. Avoid cliches.
5. For order letters, be direct and detailed.
6. For claim letters, avoid harsh words and statements.
7. For direct letters, write a subject that quickly identifies the topic.
8. Have the active/positive news be the focus of the letter.
9. For Goodwill Messages, focus on the five S's:
selfless, specific, sincere, spontaneous and short.
10. Always revise the letter thoroughly before sending it.
Printable version of 10 Key Points:
10_key_points.doc | |
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